Privacy Protocol
& Client Charter

Privacy Protocol

LaunchPad Financial uses secure, industry-standard platforms, including Google Workspace, for email, document sharing, and data storage. These platforms provide encryption and administrative controls designed to protect your information.

You are responsible for removing sensitive personal identifiers (such as Social Security numbers, account numbers, or government IDs) before sharing documents with us. We maintain reasonable safeguards within Google Workspace and our internal systems, but no method of communication or storage is completely secure.

By working with LaunchPad Financial, you acknowledge that while we take precautions to protect your information, we cannot guarantee absolute confidentiality and are not responsible for unauthorized access, disclosure, or loss of data except as required by law. If a data breach occurs, we will notify you in accordance with Texas law.

Client Charter

This agreement sets clear terms for how LaunchPad Financial provides financial coaching.

Nature of Services

LaunchPad Financial provides personal finance coaching for educational purposes. We are not licensed financial advisors, brokers, fiduciaries, or CPAs. Our services are designed to help you build knowledge and confidence around budgeting, debt management, and other core money habits. 

Exclusions

  • No investment advice: We do not recommend, buy, or sell securities or other investment products.

  • No tax advice: We do not provide tax planning, preparation, or filing services.

  • No long-term or retirement planning: We do not provide retirement planning, estate planning, or similar advisory services.

For guidance in these areas, you should consult a licensed financial advisor, tax professional, or attorney.

Dispute Resolution

Any dispute arising out of or related to your relationship with LaunchPad Financial will be resolved by binding arbitration in Harris County, Texas, under the rules of the American Arbitration Association. By agreeing to these terms, you waive your right to a court trial or jury trial. You may opt out of arbitration by providing written notice to LaunchPad Financial within 10 days of entering this agreement.

Governing Law

This agreement is governed by the laws of the State of Texas.

Limitation of Liability

To the fullest extent permitted by law, LaunchPad Financial’s liability for any claim is limited to the total amount you paid for services.

Mission Abort
& No-Go Launches

At LaunchPad Financial, we value your time as much as we value ours. To keep our financial coaching missions running smoothly and fairly for all clients, we have the following policy for mission aborts & no-show launches:

Cancellations and Rescheduling

Clients must provide at least 24 hours’ notice to cancel or reschedule a session. Notice should be given by email or through the scheduling system.

Late Cancellation or No-Show

If a client cancels less than 24 hours before a scheduled session, or fails to attend without notice, the full session fee will be charged and no refund will be issued. Exceptions may be made for documented emergencies at LaunchPad Financial’s discretion.

Session Scheduling and Expiration

Clients may schedule up to one coaching session per month, unless otherwise stated in their package. Unused session credits expire at the end of the billing term and do not roll over into future terms.

Thank you for helping us keep LaunchPad Financial’s coaching space efficient and ready for liftoff. Your cooperation helps us provide better financial guidance to everyone ready to build confidence without breaking the bank.